Mid America Mortgage, Inc. Servicing Guide

Thank you for allowing Mid America Mortgage, Inc. to be your lender!

Once your loan closes, we may assign, sell or transfer the servicing of your loan. If your loan is sold or transferred, you will receive notification through the mail indicating where your loan payments should be made, and who to contact for customer service issues. On loans that Mid America Mortgage, Inc. retains please go to AccountConnect at https://www.midamericamortgage.com/#account-connect to log into your loan account information. If you have any questions, see the below contact information to best suite your needs.

Mid America Mortgage Loan Servicing Contact Information:

Customer Service Phone Number: (888) 845-6535
(Monday-Friday 9:00 am – 7:00 pm EST and Saturday 9:00 am – 1:00 pm CST)
Web Address: https://www.midamericamortgage.com/loan-servicing/

• Payoff Requests: [email protected]
• Customer Service/Payment Inquires: [email protected]
• Special Loan Inquires: [email protected]
• Complaints: [email protected]
• Escrow Inquires: [email protected]
• Loss Mitigation inquires: [email protected]
• Late stage default inquiries: [email protected]

If you choose to mail in payments the old-fashioned way, you can send them to:

Non-Overnight Lockbox Address:
PO BOX 679210
Dallas, Texas 75267-9210

Overnight Address:
Lockbox Number 679210
1200 E Campbell RD STE 108
Richardson, TX 75081

For mail correspondence, you can reach our team by writing:
PO Box 2229 Addison, TX 75001-2229
Qualified Written Requests:
PO Box 165 Addison
TX 75001-0165